FREQUENTLY ASKED

questions

HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?

THE MORE NOTICE THE BETTER! CERTAIN TIMES OF THE YEAR ARE PARTICULARLY POPULAR AND MOST WEEKENDS BOOK OUT SO THE QUICKER YOU CONFIRM YOUR ORDER THE BETTER. * ALWAYS ASK IF YOU DO HAVE A LAST MINUTE ORDER - SOMETIMES I CAN FIT YOU IN.
 

I NEED TO CANCEL MY EVENT, CAN I GET A REFUND?

TO SECURE YOUR ORDER, THERE IS A 50% NON REFUNDABLE DEPOSIT. THE REMAINDER IS THEN DUE ONE WEEK PRIOR TO THE COLLECTION OF YOUR ORDER. UNFORTUNATELY IF YOU CANCEL AFTER THIS FINAL PAYMENT HAS BEEN MADE THERE IS NO REFUND AS I HAVE MOST LIKELY ALREADY BEGAN WORKING ON YOUR ORDER. SOME CASES ARE DIFFERENT - EG. ALL PAYMENTS WERE REFUNDED IN FULL DUE TO CORONAVIRUS. 

MOST OF YOUR CAKES ARE TARGETED TOWARDS FEMALES, DO YOU MAKE MALE CAKES?

YES, DEFINITELY! WHAT YOU SEE ON MY SOCIAL MEDIA IS A SMALL PERCENTAGE  OF THE ORDERS I CREATE. I AM HAPPY TO MAKE PRODUCTS TO SUIT YOUR THEME - WHATEVER THAT THEME IS!

HOW DO I TRANSPORT MY ORDER HOME?

THE BEST PLACE FOR YOUR ORDER TO SIT ON THE WAY HOME IS ON THE FLOOR OF THE PASSENGER SEAT. THIS IS USUALLY THE MOST FLAT SPOT IN THE CAR AND MEANS YOUR ORDER IS CLOSE TO YOU, SHOULD ANYTHING MOVE. USUALLY CAKES HAVE LOTS OF WEIGHT TO THEM AND DO NOT MOVE AROUND TOO MUCH BUT IF YOU ARE CONCERNED DEFINITELY BRING SOMEONE WITH YOU. OH.. AND TAKE THE CORNERS SLOWLY!!

DO YOU OFFER DELIVERY?

YES, I OFFER LOCAL DELIVERY FOR AN ADDITIONAL COST. USUALLY I WILL ONLY TRAVEL DISTANCES FOR WEDDINGS OR LARGE ORDERS. IT'S OFTEN DIFFICULT TO BE HERE FOR PICK UPS AS WELL AS DELIVER ORDERS, SO ASK IN ADVANCE :)

WHAT ICING DO YOU USE?

I MAINLY USE SWISS MERINGUE BUTTERCREAM ACROSS ALL MY CREATIONS. IT HAS SUCH A SMOOTH TEXTURE AND THE PERFECT AMOUNT OF SWEETNESS!

HOW FAR IN ADVANCE IS MY ORDER MADE?

THERE IS NO FREEZING AT THE FINAL COURSE. ALL ORDERS ARE MADE AS CLOSE TO PICK UP DATE AS POSSIBLE HOWEVER THERE ARE CERTAIN ELEMENTS THAT MUST BE STARTED EARLIER EG. FONDANT DECORATIONS. PREP WORK, PURCHASING OF INGREDIENTS OR DECORATIONS/ORDERING FLOWERS ETC. IS SOMETIMES DONE AS EARLY AS WEEK BEFORE HENCE MY CANCELLATION POLICY.

DO YOU CATER FOR DIETRY REQUIREMENTS?

YES! ALL MY CAKE FLAVOURS/CUPCAKES/COOKIES CAN BE ALTERED TO BE GLUTEN FREE FOR AN ADDITIONAL COST. I ALSO OFFER A SMALL VEGAN RANGE. PLEASE BE AWARE THE KITCHEN ENVIRONMENT IS NOT STRICTLY VEGAN OR GF, SO ORDERING IS DONE AT YOUR OWN RISK.

I WANT A PARTICULAR SHAPE OF COOKIE, HOW DO I KNOW IF YOU HAVE IT?

TAKE A LOOK ON MY SOCIAL MEDIA PAGES TO GET AN IDEA OF MY COOKIE CUTTER SHAPES. I HAVE HEAPS, SO ALWAYS ASK, AND IF I DON'T HAVE YOUR ONE, CHANCES ARE ANOTHER CUSTOMER WOULD ALSO LIKE THIS SHAPE SO I'M ALWAYS HAPPY TO ADD TO MY COLLECTION!

DO YOU DO FONDANT COVERED OR NOVELTY CARVED CAKES?

MY PREFERRED ICING FOR BOTH TASTE AND APPEARANCE IS BUTTERCREAM. I HAVE HOWEVER HAD EXPERIENCE IN FONDANT COVERED CAKES, SO DEPENDING ON YOUR VISION I MAY BE ABLE TO HELP! I CAN ALSO DO CARVED CAKES BUT PLEASE BE AWARE THIS WILL INCUR AN ADDITIONAL COST.

I WANT A CAKE BUT I'M NOT SURE WHERE TO START WITH THE DESIGN?

THE FIRST PLACE TO START IS WITH MY INSTAGRAM OR FACEBOOK PAGE. HAVE A LOOK AT MY WORK AND SEE IF THIS IS THE SORT OF STYLE YOU LIKE. FROM HERE, HAVE A LOOK AROUND FURTHER - DO A GOOGLE SEARCH, LOOK AT OTHER CAKES, VISIT PINTEREST. ALSO KEEP IN MIND THE THEME OF YOUR EVENT. TRY NOT TO GET OVERWHELMED, HAVE FUN COLLECTING SOME INSPIRATION.
THEN CONTACT ME WITH YOUR IDEAS AND TOGETHER WE WILL CREATE SOMETHING YOU LOVE! I HAVE LOTS OF EXPERIENCE IN WORKING TO A BRIEF AS WELL AS DESIGNING FROM SCRATCH.

I'M AFTER A CAKE BUT DON'T HAVE A VERY LARGE BUDGET?

DON'T WORRY! CAKES DON'T HAVE TO BE EXPENSIVE. I OFFER MINI CAKES THAT ARE STILL TALL SO HAVE AN IMPRESSIVE APPEARANCE WITHOUT BEING TOO EXPENSIVE. YOU CAN ALSO OPT FOR A LESS INTRICATE DESIGN OR BUDGET FRIENDLY OPTIONS SUCH AS COOKIE TOPPERS, PIPING OR SWEETS INSTEAD OF FLOWERS. I AM ALWAYS HAPPY TO DISCUSS OTHER OPTIONS SUCH AS COOKIES, CUPCAKES ETC IF A CAKE IS NOT SUITED.
PLEASE ALSO BE AWARE ALL OF MY PRICING IS DEVISED WITH THE BEST INTERESTS OF BOTH THE CUSTOMER AND THE BUSINESS IN MIND. LOTS OF EFFORT AND TIME GOES INTO EVERY SINGLE ORDER TO MAKE IT PERFECT EACH CLIENT.

WHAT COLOUR ICING CAN I HAVE?

ABSOLUTELY ANY COLOUR YOU WOULD LIKE! WITH BOTH MY FONDANT AND BUTTERCREAM, I HAND MIX ALL MY COLOURS. THE BEST PART ABOUT THIS IS YOU CAN SEND ME A COLOUR AND I CAN MATCH IT AS CLOSE AS POSSIBLE FOR YOU.

PLEASE BE ADVISED - BUTTERCREAM IS VERY DIFFICULT TO MAKE BLACK OR RED WITHOUT STAINING EVERYONE'S MOUTHS FROM FOOD DYE! IF YOU ARE INTERESTED IN THESE COLOURS I WILL DISCUSS THE OPTIONS WITH YOU.

DO YOU MAKE WEDDING CAKES?

YES, I DEFINITELY DO! IN THE SHORT AMOUNT OF TIME THE FINAL COURSE HAS BEEN RUNNING, WE HAVE BEEN LUCKY ENOUGH TO CREATE A SELECTION OF WEDDING CAKES FOR SOME LOVELY COUPLES. LOTS OF COMMUNICATION AND TIME IS SPENT WITH EACH COUPLE TO CREATE THE PERFECT DESIGN AND FLAVOUR FOR THEIR SPECIAL DAY. IF WANTING TO INCLUDE FLORALS, WE RECOMMEND DISCUSSING THIS WITH YOUR CHOSEN FLORIST SO WE CAN BE PROVIDED WITH SOME EXTRAS TO PLACE ON YOUR CAKE - WE OBVIOUSLY WANT THE CAKE TO MATCH THE WEDDING!! ENQUIRE FOR A SAMPLE BOX ***

ARE THE FLOWERS USED REAL?

YES!! ALL FLOWERS USED ON OUR CREATIONS ARE REAL, FRESH AND SOURCED FROM LOCAL SUPPLIERS. WE EITHER PICK FLOWERS TO MATCH YOUR EVENT AND COLOUR SCHEME/DESIGN OR WE USE FLOWERS OF YOUR CHOICE. ALWAYS KEEP IN MIND THIS IS BASED ON SEASONAL AVAILABILITY.

I HAVE FOUND A DESIGN I LIKE CAN YOU RECREATE THE EXACT CAKE FOR ME?

CAKES ARE LIKE ART - THEREFORE THE FINAL COURSE WILL NEVER COPY A CAKE. IN SAYING THIS, WE DO ENCOURAGE YOU TO LOOK AROUND AT OTHER OPTIONS TO BE ABLE TO BETTER EXPLAIN YOUR IDEAS IN TERMS OF DESIGN AND WE WILL THEN TAKE INSPIRATION FROM OTHER CAKES TO CREATE SOMETHING TOTALLY NEW FOR YOU. HAVING YOUR VERY OWN CAKE DESIGNED ESPECIALLY FOR YOU IS THE BEST PART! 
THIS ALSO GOES WITH PREVIOUS CAKE DESIGNS OF OURS. WE CAN DO SOMETHING SIMILAR AGAIN BUT NOT THE EXACT SAME AS THIS WAS SOMEONE ELSE'S UNIQUE DESIGN WE CREATED FOR THEM.